At Corraa, we aim to ensure complete satisfaction with every purchase. However, due to the nature of our products and hygiene considerations, we follow a strict “One-Condition Refund & Exchange Policy”, outlined below:
Eligibility for Refund or Exchange:
A refund or exchange will only be processed if the product is received in a physically damaged condition at the time of delivery.
Mandatory Unboxing Video Requirement:
- To initiate a refund or exchange, the customer must record a complete unboxing video showing:
- The sealed outer packaging before opening.
- The full process of opening the parcel, clearly showing the damaged product (if any).
- The video must be uncut and recorded from start to finish, without any pauses or edits.
- Videos made after unboxing or without showing the original seal will not be accepted.
Non-Eligibility Cases:
No refund or exchange will be entertained for:
- Change of mind after purchase.
- Dissatisfaction with design or color (as each bottle is handcrafted and may have minor variations).
- Damage caused after delivery or due to mishandling.
- Missing unboxing video.
Process to Request Refund or Exchange:
- Email us within 24 hours of delivery at: support@corraa.in
- Attach the unboxing video + photo of the damaged product.
- Our team will review and process eligible cases within 7 working days.